Shipping within the Continental U.S.
- All orders pay a per order shipping fee for standard UPS
ground shipping within the continental U.S. and its territories, with a
$6.00 minimum shipping charge based on the following scale:
|$0.00 - $50.00
|$50.01 - $150.00
|$150.01 - $300.00
|$300.01 - $500.00
|$500.01 - $2500.00
- We also offer expedited shipping methods (3 Day Select, 2nd
Day Air, and Overnight), which are charged via weight and distance
based on published UPS rates. Our shopping cart system will calculate
the price automatically and give you the option of picking the most
economical method of delivery.
International Shipping -
Canada and Jamaica
We currently use a number of
different carriers based on your location and shipping demands.
For Canada - Canada Post or Purolator. Please allow 7-14 business
days for delivery in Canada or Jamaica, depending on your location.
Tracking Your Package
- If you have a tracking or delivery confirmation number,
please use the tracking link provided on the bottom left
side of the page under the Information header.
Here at The Vitality Company™ we
have address correction software that will attempt to adjust your
address so it is best recognized by postal carriers. This facilitates a
quicker and more accurate delivery of your package.
If our address correction software
does not recognize your address as provided, our customer service
department will attempt to call or email you for any address
adjustments that should be made. This most often occurs with military
APO/FPO boxes or as a result of a missing apartment or suite number. If
the address provided is not sufficient and the package is lost or
returned, the customer will be responsible for all shipping charges.
If our customer service department
does not receive a response within 2 weeks, we will send out your
package with the address provided at the time of purchase.
Back Order Policy
While we attempt to stock every item
we carry, a product may occasionally be on backorder with our
suppliers. If any product in your order is out of stock, we will hold
the order for up to 10 calendar days until the entire order can be
shipped. After those 10 days, the available items will be shipped and
the out of stock items that will be placed on back order. After at most
21 additional days, any back ordered items still out of stock will be
This policy does not apply to 2nd
Day or Overnight shipping. If an item is out of stock for a 2nd Day or
Overnight order, we will make every attempt to contact you for order
adjustment immediately. Also, International orders may or may not be
back ordered at our discretion.
Estimated Delivery Time
- Orders are processed and shipped within 24 hours. Please
allow 5-7 business days for your order to arrive after placing the
order for budget shipping within the United States. Please allow
7-14 days for orders in Canada and Jamaica.
- If there is a delay for any reason (such as an out of stock
item), you will be notified by e-mail or phone.
- We prefer to ship using UPS, however, your order may be
shipped by another carrier. Providing us with only a PO Box or any
other non-UPS address method does not guarantee a USPS shipment.
- If you are in a particular hurry to receive your order, we
do offer expedited services. We use UPS 3 Day Select, 2nd Day Air and
UPS USA Overnight Service in in the Continental U.S.
- All orders to APO/FPO addresses will be shipped via USPS
3 Day Select, 2nd
Day Air or Overnight Orders
- If you need your order fast, we will do everything we can to
accommodate your needs. After you submit your order, please call our
toll free number (bottom of every page) to tell us of your special
- Shipping charges are automatically calculated by our
shopping cart system.
- All overnight orders received by 11:59PM EST will be shipped
the next business day, via UPS. Orders received after 11:59PM Eastern
Time Friday, Saturday, or on Sunday will be processed on Monday.
- Please note that there is no weekend delivery, no delivery
to P.O. Boxes or APO/FPO and no delivery to international addresses for
- Orders shipped via UPS (Overnight, 2-day, and Ground) are
delivered Monday through Friday only.
- Orders shipped via USPS are delivered Monday through
- Shipping to Alaska and Hawaii may require an additional two
to four days.
If any items in your package were
missing or damaged, please contact customer service within 30 days of
the original shipment. Claims made more than 30 days after the shipment
will not be granted. Claims made within 30 days will be investigated
and approved or denied at our discretion.
We currently have customer service
representatives available for order assistance in the following
languages: English, Bulgarian, Russian, and Spanish.
Any claims of packages that were not
received must be made within 30 days of the original shipment. Lost
package claims on orders that were shipped and/or tracked as delivered
by one of our carriers are not valid if made more than 30 days after
the shipment. Claims made within 30 days will be investigated and
approved or denied at our discretion.
Recycled and Natural Packaging
The Vitality Company™ recognizes the importance of
shipping your items so that they arrive in perfect condition, and we
use a variety of packaging materials to protect the products you've
ordered. But we also care about the environment, as do many of our
customers. We promise to package your order with the most ecological
materials available. Don't be surprised if your order arrives in a
reused box or with reused "stuffing" inside. We take special care to
purchase packaging materials that are made from recycled materials and
that are recyclable.
every Vitality Company™ order is shipped in a corrugated
container composed of 25 to 30 percent post consumer recycled material.
Once used, these containers are 100 percent recyclable for use in the
manufacture of other paper products. Corrugated shipping containers are
one of the most commonly accepted materials by either curbside
recycling programs or at recycling centers nationwide.
We accept Visa, MasterCard,
Discover, and American Express credit cards.
We accept Fax orders. Just FAX your
View Cart Contents page, and Confirmation Order Form page to:
855-915-7709 (Toll Free).
Checks must be drawn in US funds
payable to The Vitality Company™. Include a printed copy of the
order confirmation email along with your money order and mail them
here. Checks or money orders sent that do not include sufficient
shipping charges will not be processed.
Send money through paypal to email@example.com All
prices quoted within our site are in US funds. If you would like to get
an exact conversion in your currency, please click here to use the
Price" is the suggested retail price provided to us by our
suppliers. We make no representation that a substantial number of these
products have been sold or offered for sale at the list price. Actual
retail prices in your area may be substantially different. Because we
sell our merchandise over the Internet on an international basis, it is
not possible to know if our merchandise is sold at list price in any
particular location or at any particular time.
Save" reflects the difference between our price and the
supplier-provided list price shown on our sites. Because the list price
may be different than the actual retail prices in your area, you may
not actually realize a savings of this amount and may want to make an
exact comparison for yourself by checking the prices of other Internet
or local retailers prior to making a purchase.
The Vitality Company™, we are committed to offering quality
products at discount prices. If you can find one of our products
advertised at a lower price by another merchant, contact us and we will
attempt to match or beat that price! You must be able to provide us
with a phone number and/or web address of the product for verification
purposes, and the merchant must have the item in stock. Our goal is to
turn you into a lifetime customer, and we will make every attempt to
satisfy your needs.
Product images are subject to
change. We do not guarantee that the image of every product is the most
up to date version of that product, as companies ocassionally change
their product packaging.
Can't find the product you're
looking for? We're constantly adding new products to our site, so if
you have a product suggestion, we're happy to hear it! Contact our
customer service department with the product name and manufacturer, and
we'll look into it.
Please allow up to 30 days, or two
billing cycles, from the date of request for the Billing Department to
process your refund. Shipping charges will NOT be refunded for orders
that have left our warehouse.
The Vitality Company stands behind
all of its ViSalus product offerings and will accept a return of
products that are not to our customer’s satisfaction including products
which the customer cannot utilize due to medical reasons using the
- Exchanges for the same product will be made for products
that may have been damaged in transit.
- Products which don’t meet our customer’s satisfaction can be
returned within 30 days of delivery for a full refund less shipping and
- Returns of all product must be made within 30 days of
delivery in order to receive a refund for the value of the saleable
- Returns of all saleable products made more than 30 days from
the delivery date will be eligible for product credit towards other
ViSalus products and are subject to a 10% restocking fee.
- Packages returned due to unsuccessful deliveries (i.e. 3
delivery attempts, customer moved, customer gave incorrect or
incomplete address) will be subject to additional shipping and handling
charges to have the product resent.
- Packages refused on delivery, or returned to sender without
prior approval will be subject to a 10% restocking fee. See
"Return Procedure" below.
You are covered by this money back
guarantee for a full 30 days from your date of delivery. Please
call 1-800-915-7709 ext. 7, or
email CustomerService@VitalityCo.com before
returning your product.
A Return Pre-Authorization number is necessary for a return to be
processed. Please contact The Vitality Company to obtain a
Pre-Authorization Number. This number must be written on the
outside of the box or on your invoice, that is to be sent back to The
Vitality Company with the returned product in order for the return to
be processed. If a package is returned without a Return
Pre-Authorization Number, the information will be documented and the
Customer will be required to call and provide further information as to
why the package was returned. Unauthorized credits will not be
issued when a packaged is returned.
refused on delivery, or returned to sender without prior approval will
be subject to a 10% restocking fee.
Return product to:
The Vitality Company™
Company™ is an Approved Independent Promoter of ViSalus Sciences®
products and the Body by Vi 90-Day Challenge, operated by ID 774992. We are NOT
Attn: Returns Dept.
2725 SW 91st Street
Gainesville, FL 32608
If you are currently a Customer, Promoter or Distributor with ViSalus
Sciences®, or if you have an ID number, you will need to contact
ViSalus Sciences® directly @ 1-877-847-2587 (Toll Free)
or via email: firstname.lastname@example.org.
ViSalus is currently experiencing unusually long hold times due to
increased demand. Please be patient, or contact them via
email. Email response time from ViSalus is currently 24-72 hours.
If you know your customer ID# or have a referring Promoter/Distributor
ID#, you may also visit: www.MyVi.net
to modify your Autoship, pending orders or account information.